The Operations Management Procedures That Will Take Place...

Operation Management Elibah Bey Kaplan University In this paper, I will discuss the operations management procedure that will take place in my service oriented salon based business. I will also describe the inputs, operations processes, and outputs that pertain to â€Å"Eli’s Beauty Services†. In addition, I will describe how customer needs will be addressed in my business and the beauty shop’s core competencies. Moreover, I will identify competitors, compare my service offerings to theirs, and elaborate upon the quality unique distinction of my business from rivals. The Service Oriented Business My business will provide beauty and relaxation services to customers. The services provided in my business will be in the form of hairstyles, massages, manicures, and pedicures. Providing these services require close and â€Å"personal interaction of employees with customers† (Longenecker Petty, et al., 2013, p. 566). These services will be provided based upon the requests and desires of demanding customers. In order for my business to be successful, all employees and myself must have close connections with customers in order for clients to continue to return to my business for more continuous services. Having a close relationship with customers will allow employees to understand and more accurately serve their needs and demands (Longenecker Petty, et al., 2013, p. 566). Effective operations management necessitates â€Å"making hiring decisions by selecting employees withShow MoreRelatedRetail Management30153 Words   |  121 PagesIntroduction to Retail Retail comes from the French word retailler, which refers to cutting off my hands, clip and divide in terms of tailoring (1365). It first was recorded as a noun with the meaning of a sale in small quantities in 1433 (French). 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